Spring & Summer
2008
CONSIGNMENT SALE

System and Troubleshooting Questions: Perry


When is the system shut down date for creating tags?
Wednesday, 3/28/12 @ 5:00pm. This is a scheduled, automatic shut down. Once the system is shut down it cannot be re-opened. If your tags have ALREADY BEEN CREATED by this time, you WILL STILL BE ABLE TO PRINT OFF tags after the system shut down date. Consignors who find additional items they wish to tag after the system has shut down, can participate in our re-stock days.

What if I find something I want to sell but cannot make a tag because the system has already shut down?
If you are already a registered consignor, you can participate in our re-stock day or save the item for our future sales. Please view the re-stock info page for details and what we will be accepting.

Does the 50% off star symbol have to be in color?
No. The star can be ANY color.

My tags are printing with strange text and not what I typed!
Some consignors have had text issues with their tags when using Mozilla Firefox. Try opening your internet browser to tag/print items in Internet Explorer instead.

My tags did not print the star symbol for my discounted items!
When it comes to printing, if consignors are printing a large number of tags at once, they should wait for the status bar at the bottom of the browser window to complete, meaning all tags are now visible on the screen. If they start printing before all the data is downloaded to their web browser, it is possible that all of the tags are not fully represented on the screen when they clicked print.
 
Also, since the stars are red, if someone prints on a color printer and it is out of red ink, the star likely will not print on the tag.

I have a NetGear router and I am experiencing some odd issues in the system.

  • Weird Characters on the screen
  • Dropped Session in the Server
  • "Java Script Errors" when trying to access scheduling features
    •

Please note that this is NOT a problem with our system. NetGear engineers have confirmed that this is an issue with corruption in their routers and it is also affecting other websites. Here are some things you can do to access our system without the NetGear issues.

  • Option 1. Bypass your NetGear router by plugging your computer directly into your modem (make sure you are running a firewall on your computer first)
  • Option 2. Watch for a firmware upgrade for your router model. The best way to check for a firmware upgrade is either on the NetGear support website (www.kb.netgear.com) or you can login to your routers administration page and check for an update there (you should refer to your user manual for exactly how to do that, but typically you can get to the router administration by going to http:\\192.168.1.1 in a browser window). Unless the firmware update is very recent, it may not fix your problem and you will need to wait for the next one. You should specifically look for "corrupted webpage or downloads" as an issue resolved, otherwise that particular firmware is probably not going to resolve it.

    Anyone who is having this problem should call NetGear and report it, and have them troubleshoot it for you, confirm the problem, then they will log it.

    Here is the NetGear support phone number: 1-888-638-4327

    When you call, please be sure to tell them the name of the site their router is affecting, which is "MySaleManager.NET". This is the system we use. Mention the case number that our system has open with NetGear right now. That case number is: 10193935

    Current firmware upgrades available:
    Verify that this is your model number before upgrading. This will solve the corruption issue with this particular model ONLY.     NetGear WGR614V9 Router
  • Option 3. Power cycle your router:
    Unplug the power from the back of the router, wait 60 seconds, then plug it back in, wait 60 seconds the try to get online and see if it makes a difference. If it didn't make a difference, try an actual router reset, as follows: get a paper clip or some other sharp object. There should be a little reset button somewhere on the router. You can put a paper clip in there and hold down the reset button for about 10 seconds or so. The router will "reboot". Wait a few minutes for the reboot to complete and try MSM again.
  • Option 4. Purchase a different router (Linksys recommended) 

My tags are not printing!
The most common problem for this is pop-up blockers. A simple way to stop the popup blocker is for you to hold down the CTRL key when you click on the print button. This will disable the popup blocker for that particular link. You will need to do this each time they click. If you want a more permanent solution, read below (IE stands for Internet Explorer).

Working with the IE popup blocker

Working with other common popup blockers

One thing that is important to note, and often overlooked is that it is not uncommon for a computer to be running more than one popup blocker. Almost any IE toolbar that is installed (google, yahoo, aol, etc.) have their own popup blocker. If you disable the IE popup blocker, then the toolbar popup blocker just takes over. So you will need to modify or disable ALL the popup blockers that may be installed.

Some Mac users are reporting issues with 1/2 of the tag printing off the page when they print their tags on a Mac using the Safari browser. The solution for this is to print tags using Internet Explorer. You should be able to do all other functions in MSM with no problem on your Mac. Tag printing is better done using Internet Explorer if you have printing issues when using the Safari browser.